Product & Shipping Info

WAX MELTS

I use a parasoy wax blend for my wax melts.  All my products come with a “poured” date on them.  My wax requires a 2 week cure time.  The cure time is the amount of time the wax needs to cure, or wait before it should be melted.   I do not put a pour date on my samplers so please assume they were just poured and wait 2 weeks after you receive them before melting.

SHIPPING

SUMMER SHIPPING SCHEDULE  During summer months, due to the heat I only ship orders on Monday, Tuesday and Wednesday’s.  This is so that orders are not sitting in hot trucks or warehouses for longer periods of time than necessary.  Please keep that in mind when ordering.  If you place an order Wednesday after orders have already been taken to the Post Office or Thursday-Sunday, your order will ship out on the following Monday.

BASIC SHIPPING INFO

When your order is shipped you will receive an email with your tracking information.

What if my shipment is lost? If your package goes missing (you do not receive it after 10 days, USPS policy not mine unfortunately), please contact me at purrfectscentswaxmelts@gmail.com and I will replace your order and will initiate an insurance claim with USPS on your behalf.

What if my package says delivered but I never received it? Once a package leaves me I cannot control what happens to it. If your package states delivered but you did not receive it, please contact your local post office so they can start an investigation into the missing package.

What if my package arrives damaged? All packages are sent out with $100 insurance through USPS. If your order arrives damaged contact USPS immediately to file a claim. Be sure to keep the original packaging and take pictures to provide to USPS along with your receipt from me so they can process your claim.

DOMESTIC DELIVERIES (Continental USA)

I try to ship orders within 1-3 working days after an order is placed.  All standard deliveries will be sent USPS Priority or First-Class and can usually be expected within 2-4 business days.

LOCAL PICKUP (Finksburg, MD)

Local pick-up must be pre-approved before order is placed. Once your order is submitted, I will reach out via email to schedule a pickup time/location. Orders take 1-3 working days to prepare and pack.

INTERNATIONAL DELIVERIES

I do not offer international shipping at this time. Sorry for any inconvenience.

RETURNS AND EXCHANGES

All sales are final, we do not offer returns or exchanges so please make your choices carefully when purchasing.